Privacy Statement (UK)

Privacy Policy & GDPR Terms

Elite DPF Cleaning
Address: 
Email: info@elitedpfcleaning.co.uk
Tel: +44 7583 736699

Last updated: 17.09.2025

1. Introduction

Elite DPF Cleaning (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By contacting us, using our services, or visiting our website, you agree to the terms outlined in this Privacy Policy.

2. Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Full name, vehicle registration details, company name (if applicable).

  • Contact Data: Address, telephone number, email address.

  • Service Data: Details of services requested or carried out (e.g., DPF cleaning, diagnostics, repair).

  • Financial Data: Payment details (processed securely via our payment providers; we do not store full card details).

  • Technical Data: IP address, browser type, and cookies when you visit our website.

3. How We Use Your Data

We use personal data only where lawful and necessary, including to:

  • Provide and manage our DPF cleaning and related services.

  • Respond to enquiries and customer support requests.

  • Process payments and issue invoices/receipts.

  • Send service updates, confirmations, or reminders.

  • Comply with legal, accounting, and regulatory obligations.

  • Improve our services and website.

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: To provide the services you request.

  • Consent: Where you have opted-in (e.g., marketing communications).

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements.

  • Legitimate Interest: To improve our services, handle customer enquiries, and protect against fraud.

5. Data Sharing & Third Parties

We will never sell your data. We may share your personal data with:

  • Service providers (e.g., IT support, payment processors).

  • Regulatory bodies and legal authorities, where required by law.

  • Business partners and subcontractors who help deliver our services.

All third parties are required to respect your data privacy and comply with GDPR.

6. Data Retention

We retain your personal data only as long as necessary:

  • Service records: up to 6 years (for legal and tax purposes).

  • Marketing data: until you withdraw consent or unsubscribe.

  • Technical/cookie data: as per our website cookie policy.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss.

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing in certain circumstances.

  • Request transfer of your data to another provider.

  • Withdraw consent at any time (for marketing communications).

To exercise your rights, please contact us at info@elitedpfcleaning.co.uk.

9. Cookies & Website Tracking

Our website may use cookies to improve user experience, track performance, and analyse website traffic. You can control cookie preferences in your browser settings.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised “last updated” date.

12. Contact Us

For any GDPR or privacy-related enquiries, please contact:

Elite DPF Cleaning
📍 
📧 info@elitedpfcleaning.co.uk
📞 +44 7583 736699

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